Relationship between Internal Service Quality and Internal Customer Satisfaction, Management Outcome in Airport Private Security Agents
نویسندگان
چکیده
منابع مشابه
The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction
This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...
متن کامل“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
The Relationship among Job Satisfaction, Organizational Commitment and Internal Service Quality in Selected Federations
The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (;alpha =0/86) respectively. Statistical society desired to study all the staff federations sw...
متن کاملThe impact of customer relationship management on improving internal processes, customer satisfaction and profitability (case study: the Branches of Esfahan Social Security Organization)
The aim of this study is identifying and modeling the most important internal and external organizational factors in successful implementation of customer relationship management system in the Social Security Organization and its impact on improving internal processes, customer satisfaction and profitability. The research statistical population included senior managers and experts of Esfahan So...
متن کاملThe Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria
This study investigates the relationship between service quality and customer satisfaction in the telecommunication industry with a focus on Mobile Telecommunication Network (MTN) Nigeria. A total of 230 respondents participated in the study. Research questions and objectives were set, alongside the hypotheses that were formulated and tested. Descriptive statistics comprising the simple percent...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: The Journal of the Korea Contents Association
سال: 2012
ISSN: 1598-4877
DOI: 10.5392/jkca.2012.12.04.426